At Baby Life, we are discerning about style and quality. We deliver select products for baby at the very best prices and with the very best customer service. You can expect your item to be in stock and available for shipment within one to seven business days. In addition, we promise an easy and secure transaction. After all, your satisfaction is guaranteed.
We take great pride in providing excellent customer service and a personalized buying experience to all our customers. Whether purchasing locally or long-distance our goal is to provide you with the very best buying experience. Please feel free to call or email any time during our regular business hours of 9am to 5pm, Monday through Friday. We are here to answer any questions you may have about your purchase and our products. We welcome your business and are ready to serve you.
Free Shipping on Select Products
Shipping is free to orders over R1500* , terms and conditions apply. Check shipping fees upon checkout. If you are uncertain on about a shipping fee, just give us a call and we will be happy to get a shipping quote for you. Rest assured that your orders will be delivered to you quickly and safely. Adequate insurance is automatically included for all shipments. We are happy to provide you with tracking information upon shipment of your item(s) while average shipping time on all of our products is 3 to 7 working days, depending on your selected shipping method.
Reliability and Security
When you shop with Baby Life, you will see that our service does not end after the sale. We will follow through with your shipment and check your satisfaction. Your feedback is important and your comments will help us improve our business. In addition, all transactions are protected by GeoTrust and trusted payment solutions like Pay Fast when you shop with us, your transacstion is safe and secure.
100% Satisfaction Guarantee
All of our products are covered by a warranty and returns are accepted with no questions asked. We allow 3 business days from delivery for you to contact us if you are not completely satisfied. We will issue you a Return Material Authorization. The items must be in their new, unused condition and the original packaging must be in order. We do require the buyer to pay for the return shipping costs and a 20% restocking fee.
Free Delivery options from Baby Life
Buying from Baby Life Vendors may incurr extra delivery fees, these will be shown on the checkout page.
1) What are the standard delivery fees?
Offers of Free Shipping are only valid in South Africa. Remote locations in South Africa may incur an additional shipping charge. Shipping costs over and above this amount will be extra. Baby Life reserves the right to apply delivery charges on irregular orders. The purchaser will be notified prior to the processing of such an order. If the purchaser has already paid for such an order, Baby Life will reimburse the purchaser within 3 business days, should the purchaser elect not to proceed with the order due to additional shipping charges. Irregular orders include but are not limited to: excessive (not within the norms of personal consumption) number of units ordered of the same item (such as nappies or certain foods), large number of items that are marked down or repeated orders of larger items within an account.
2) How long will my order take to arrive with courier delivery?
The above is a guideline, we’ll do everything possible to make sure it’s quicker depending on the availability status of each item.
3) International Orders
We ship to most international destinations world wide. Please select International Shipping when checking out and we will get 3 shipping quotes to you within 1 working day.
We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. Regardless of the reason for the delay, we will do our best to help you as best we can and endeavor to inform you as soon as we know of any impending delays.
Please notify Baby Life upon placing your order, of any specific delivery times or instructions (within regular office hours / business days / delivery times and areas). Should the courier service not be able to complete a delivery at the address specified by the purchaser, either due to an incorrect delivery address or unavailability of purchaser or assigned persons to accept the parcel, within regular delivery times, Baby Life may at its discretion charge the purchaser a delivery fee (equal to or lower than our standard delivery charges) for the subsequent delivery of the package.
Not happy with your items? At Baby Life you can return your order for FREE within 7 days of receiving your items! Just follow the steps below and please also take a moment to go through the full returns policy:
1) Fill out the returns form, Click Here or Email email@example.com requesting one please.
2) Email the correctly filled out form to firstname.lastname@example.org or fax it to 086 692 3513. The returns process starts on the day that the form is sent to us.
3) Put the items that you are returning in the original packaging. Please refer to the conditions below for information about special items that can't be returned.
4) We will contact you as soon as possible to arrange for the pickup. Please have items ready at the time of the pickup.
5) Once the collection has been done, the items will be submitted to a quality control check at our warehouse. Once they have been cleared, you will be issued with store credit.
Baby Life Cancellation & Returns Policy
1.1 NON-DEFECTIVE PRODUCTS – Except for certain exceptional cases (as listed below), you are entitled to cancel any purchase made via this website within 7 days after your receipt of the product and to obtain a refund of the full amount of your purchase in the form of store credits. Note that although you are entitled to cancel your purchase as aforesaid, you must return the product in the same condition as you received it. All returned items will be submitted to a quality control check once received at our warehouse, and credits will only be issued apon clearance. Should a product not pass this quality control, it will be returned to you in that same condition. Please indicate on the return form why you want to return the order on the return form.
EXCEPTIONS - The ability to cancel purchases of non-defective products as set out above will NOT apply in respect of the following types of products: (for items below you will get a replacement as we cannot resell these:
You will only be entitled to a refund in respect of the exceptions listed above in the event and to the extent that any such refund is provided for under the express provisions of this Refund Policy herein below. Please note that the items listed above cannot be taken back by us and cannot be refunded.
1.2 LATE DELIVERY - If a product purchased is not delivered within the agreed delivery period, or where no specific period was agreed, within 30 days after having purchased the Product, the ECT Act entitles you to cancel such sale on a 7 days notice to us of the product- to do so please email us at email@example.com. Should a product purchased be unavailable, we will notify you and offer an alternative or issue a full refund within 30 days after such notice.
We will always try to deliver your purchase as fast as possible to you- if you need it urgently and our estimated delivery date will be too late for you, you may contact us and we can see if we can assist with overnight express delivery at a surcharge (price depends on item availability and delivery address and can be a minimum of 100 Rand). For more information please contact us at firstname.lastname@example.org.
2. Refunds on purchases
2.1 EARLY CANCELLATIONS – 5% FEE* -Except for electronic Voucher, which cannot be cancelled once purchased, you are entitled to cancel (either in whole or in part) any sale with attracting a 5% cancellation and/or administration charges if you cancel prior to the packaging of the products ordered. To do so please email us at email@example.com.
* If timeously cancelled as aforesaid, you will be refunded minus a cancellation fee in respect of such cancelled sale (including delivery charges), provided that, should a sale only be partially cancelled and delivery charges as re-calculated on the value of the revised order exceed the delivery charges as calculated on the original order, you shall be liable for the amount of such excess delivery charges.
2.2 DEFECTIVE / DAMAGED / UNSUITABLE PRODUCTS - General rule: If, within 30 days after delivery of a product to you:
When is a product 'defective'? Please note that the following issues/problems will NOT render the product Defective as aforesaid and will not entitle you to any repair, replacement or refund:
Exceptions to the general rule:
Please call customer service 071 217 3087 or email to firstname.lastname@example.org to get the defective item picked up and a replacement delivered free of charge. Should you not wish a replacement but rather store credit/ refund, please call our customer service center.
2.3 NON-DEFECTIVE PRODUCTS - Products which are NOT defective, damaged or unsuitable as discussed above, but which you want to return for whatever reason, can be returned within 7 days from delivery, as explained above under ‘Non-Defective Products”. by following the returns procedure set out. NOTE: If you wish to return any non-defective product delivered to you for a refund as aforesaid, please do not remove the product from its original packaging and/or use or wear the Product. Jewellery and accessories in particular, need to be returned in original packaged condition and not have been tampered with. Remember that Baby Life may hold you liable for any damage you cause to the product (including its packaging) while in your possession.
Wrong item/Incorrect Product: If the incorrect Product is delivered to you by mistake (ie it is not the Product you purchased), please do not remove the Product from its original packaging, open or use the Product in any way. Please promptly contact the Baby Life call centre at 071 217 3087 or email us at email@example.com to notify, so that we can resolve the mistake by arranging to collect such Product from you and deliver the correct Product to you, as quickly as possible. In the unlikely event that we will not be able to source the correct product, we will offer you alternatives or a refund.
2.4 ARRANGING RETURNS - If you want to return a product you have purchased from Baby Life for any reason permitted under this Refund Policy, you must in all instances first notify Baby life thereof to inform us of the reason for your return by contacting us via either:
Once you have successfully logged your return as aforesaid, Baby Life will issue you with a returns authorization number (“RA Number”) and arrange for the collection of the product from you. You must ensure that the Product to be collected by the courier is packed so as to comply with the following:
2.5 PROCESSING OF REFUNDS - Should you be entitled to a refund for any reason, such refund shall be credited to your Baby Life shopper profile.
3.1 STOCK SHORTAGES - In the event that one of our partners is out of stock of the product ordered by you, we will notify you thereof, whereupon
In being ‘fully refunded’ as aforesaid, you will be refunded the relevant purchase price and delivery charges, without having to pay any administrative or other charges.
If you would like to pay your order via bank transfer (EFT), here's how to Pay for Your Order...
Complete your purchase via EFT , simply log in to your internet banking profile, add Baby Life as a beneficiary and make payment as per the instructions below:
Bank Name: First National Bank
Account Name: Baby Life
Account Number: 62323380460
Bank Branch: Newton Park 261050
Reference : Use Order Number on Email
Swift Code : FIRNZAJJ (For International Customers).
Fax proof of payment to 086 692 3513 or email firstname.lastname@example.org within 3 working days for your order to be completed.